1
Order
Select desired item and click on “Purchase” to proceed for ordering. Please input all necessary information and click on “Send Order Information”.
2
Order confirmation
After receiving your order information, we will send you an e-mail confirmation for your order. Your shipping rate will be informed in this email.
3
Shipping confirmation
We generally ship within 4 business days after receiving your payment. We will e-mail you the tracking number and the shipment date when your order is shipped out.
4
Shipment
Shipping fee and lead time will vary on the delivery address. You can contact us for details or please refer to the shipping section below.
5
Delivery
Please check for any damages or mistakes when you receive your order. We hope that you are happy with our products!
Payment
For orders in Japan we accept the following：
-Bank transfer (handling fee to be paid by the customer)
-Credit Card via Paypal
-Collect payment(fee to be paid by customer)
JPY 300~1,000 (excl.tax) depending on your total amount
For international orders we only accept Paypal.
Return/Exchange/Cancellation policy
Please note that we only accept returns/exchange/cancellation for defects or damages that occurred during delivery.
In case of defect or damages, please contact our customer service within 10 days of receipt and our customer service will arrange a refund or exchange according to your request (handling fees will be paid by us.)
If you find out that you have made a mistake in your order, please contact our customer service within the same date of your order and inform us on what needs to be corrected.
Shipping Information
For delivery in Japan
We ship through Sagawa Express. Prices vary on destination prefecture, please check the list below. For orders with more than 1 item, your shipping fee will vary depending on the volume. Your actual fee will be e-mailed to you with our order confirmation email.
For International Shipping
We ship through EMS services to most countries. Prices and delivery time will vary on destination and volume of your order. Your actual fare will be e-mailed to you with our order confirmation email. You can also get the approximate fare on the EMS website.
Other Inquiries
For questions other than the information on this guide, please refer to Frequently Asked Questions.
If you cannot find the information you are looking for, please contact our customer support below.
Ichi Point Customer Support
support@ichi-point.jp
Hours: 10:00AM – 6:00PM (Japan Standard Time)
